Author Profile

Influential and transformative senior leadership professional with 14 years of experience building large customer-focused teams adept at delivering Best in Class customer experience, digital transformations & product management while driving revenue growth through innovative strategy, exceptional team leadership, and meticulous project execution.

Hired, developed and shaped several top leaders, created a nurturing, performance-focused environment enabling several inexperienced individuals to grow into management-level positions.

Thought Leader in the field of Enterprise Mobility, IoT & Emerging tech and bestselling author of “Citrix Xenmobile Device Management”, a book which empowered new age admins a step by step guide to Enterprise Mobility, its background, and ever-evolving terms. 

Areas of impact:

• Process Improvement | Emerging technologies | Digital Transformation

• Business Development | Cross-Functional Team Collaboration 

• Client Relationship Management | Business Relationship Management

• Business Strategy | Critical Thinking | Revenue & Profit Growth

• Resource Planning | Service Delivery Management

• Customer Success | Customer Service Metrics & Analytics

• Customer Service Management | Tech Support Leadership

• Operations Management | Team Management

• Customer Satisfaction | Customer Retention

• Customer Journey Mapping | CSAT | NPS | CES

LinkedIn: https://www.linkedin.com/in/akashphoenix/